Principal Resources
The Services We Provide and Additional Resources We Find to be Critical KnowledgeLuxury Household Staffing & Recruitment
At EMS, we understand the unique needs of luxury residences and families throughout the United States. We know that the professionals who work in your household are more than just employees—they play an essential role in maintaining the high standards of living you’ve worked diligently to achieve. Confidence in their skills and trust in their integrity are critical to building a successful, lasting working relationship.
Our team brings decades of hands-on experience in Private Service, enabling us to identify your specific staffing needs and find the ideal candidate for your residence. We begin by listening closely to our clients as they share their requirements, noting communication preferences and working meticulously to find someone who aligns seamlessly with your household’s unique personality and lifestyle.
Once our engagement letter is signed and the retainer fee is received, we initiate a thorough, structured process. We gather all the essential information needed to draft a job description that attracts the right candidates and clearly defines expectations for success. After you’ve approved the job description, we start sourcing candidates from our extensive network across the U.S., each of whom we believe will be a strong fit for your household. Each candidate is presented through our secure portal, complete with their resume and either responses to your specific questions or their EMS Skills Profile.
C-Suite & Family Office Staff
These are the senior-level positions that are often found in the office, providing high-level support to the Principals and their in-residence staff. Roles such as Chief of Staff, Director of Residences, Director or Properties, Estate Manager, and Executive Assistants.
In-Residence & Critical Support Staff
These are the in-home positions. The boots on the ground cultivators of luxury and comfort. Household Managers, Butlers, Chefs, Personal Assistants, Executive Housekeepers, Housekeepers, and many more.
Front Line Staff
These are the in-home positions that are often the backbone of the residence, the nitty-gritty roles for your sleeves-up professionals. Housekeepers, Grounds Keepers, Laundresses, Housemen, Drivers, and Lady's Attendants.
Service Beyond Placement
Household Staffing & Recruitment
Where we cultivate positive relationships to ensure happiness and success on all fronts! Clarity, Transparency, Honesty, and Mutual Respect are the cornerstones of a successful professional relationship and should be cultivated
Coaching & Mentorship
Where we provide your Private Service Professional with the guidance they need to develop strong professional relationships and the tools and support to cultivate your luxury and create an information legacy for your home and staff.
Hogan Assessments
Harnessing Hogan's decades of empirical data to help Principals and Family Offices make more informed hiring decisions and help Private Service Professional leaders become better leaders by understanding how their staff and employers may see them.
Household Staffing & Recruitment
Where we cultivate positive relationships to ensure happiness and success on all fronts! Clarity, Transparency, Honesty, and Mutual Respect are the cornerstones of a successful professional relationship and should be cultivated
Coaching & Mentorship Programs
Where we provide your Private Service Professional with the guidance they need to develop strong professional relationships and the tools and support to cultivate your luxury and create an information legacy for your home and staff.
Hogan Assessments
Harnessing Hogan's decades of empirical data to help Principals and Family Offices make more informed hiring decisions and help Private Service Professional leaders become better leaders by understanding how their staff and employers may see them.
The Keys Class
The Keys Class is a comprehensive 1.5-hour online course designed to equip our candidates with the necessary skills and knowledge to excel in their new positions. This specialized training focuses on non-tangilable topics such as respecting clients' privacy, effective communication, handling delicate situations, and maintaining the utmost professionalism at all times.
The Essentials Course
Created in 2011 this is the only course of it's kind in Private Service. Teaching current and future Private Service Professionals some of the most critical areas for success in our industry. Culminating in all the resources you need to draft an opperational Household Manual for the residence.
Estate Operations & Set Up
Personalized consulting for Principals who wish to improve the uniformity of service delivered across their multiple service environments and staff.
The Keys Class
The Keys Class is a comprehensive 1.5-hour online course designed to equip our candidates with the necessary skills and knowledge to excel in their new positions. This specialized training covers a wide range of topics, including understanding the nuances of private spaces, respecting clients' privacy, effective communication, handling delicate situations, and maintaining the utmost professionalism at all times.
The Essentials Course
Upon completion of this course, you will have all the tools you need to develop procedures to protect your Principal’s lifestyle and privacy and a complete guide for collecting the information you will need to set up an operational system for any size home, estate, or service environment. You will also have one of the most valuable assets in our industry: a network of fellow Private Service Professionals that will serve you well in your future endeavors.
Blog & Networking Directory
Where we discuss the topics that we get asked on a regular basis and topics we see are the most pressing to our industry. Sometimes ruffling feathers. But when we ruffle feathers, we help with molting, which encourages growth. Growth = Success!
Front-Line Staff
In-Residence Leadership & Critical Support Staff
C-Suite & Family Office Staff
Our Pledge to the Principal
At the heart of our mission is a commitment to being open, honest, and genuinely supportive to each of our clients. We go beyond mere transactions, focusing on building meaningful connections and delivering personalized value through our wealth of expertise. Our aim isn't just to provide services; it's to become your trusted partner in achieving lasting success. We navigate challenges together, ensuring your staff's retention and long-term prosperity. Maintaining the utmost confidentiality and professionalism is not just a commitment but a reflection of our dedication to providing you with an exceptional, personalized experience that earns and preserves your trust.
Beyond Placement
Our commitment extends beyond the placement process. Recognizing the ongoing needs of private service professionals, we offer consistent follow-ups at 15, 30, 60, and 90 days, with an open invitation for support thereafter. Our dedicated team is readily available to provide guidance and act as a valuable resource for principals. Whether it's staff management, service enhancement, or overcoming challenges, we stand by to assist. Additionally, we empower private service professionals with guidance and resources to elevate their luxury service delivery. At Estate Management Solutions, we take pride in playing a pivotal role in crafting and sustaining your luxury lifestyle!
During Placement Process
In the placement process, we uphold the utmost responsibility. Recognizing that each candidate represents the integrity of EMS, quality, and integrity are non-negotiables for us. Our commitment prioritizes presenting candidates capable of meeting job description standards to the highest degree. While safeguarding the futures of Private Service Professionals, our primary obligation remains to you, the client. Additionally, we are dedicated to aiding Private Service Professionals in fostering positive experiences and career paths, ensuring compliance with all relevant laws.
Here's What We'll Do For You:
- Conduct thorough and equal screening for every candidate.
- Offer sincere and candid advice on all aspects of our engagement.
- Safeguard your identities and information until mutual agreement to connect with the candidate.
- Extend support and act as a reliable sounding board before, during, and after the placement process.
Our Pledge to the Principal
At the heart of our mission is a commitment to being open, honest, and genuinely supportive to each of our clients. We go beyond mere transactions, focusing on building meaningful connections and delivering personalized value through our wealth of expertise. Our aim isn't just to provide services; it's to become your trusted partner in achieving lasting success. We navigate challenges together, ensuring your staff's retention and long-term prosperity. Maintaining the utmost confidentiality and professionalism is not just a commitment but a reflection of our dedication to providing you with an exceptional, personalized experience that earns and preserves your trust.
Here's What We'll Do For You:
- Conduct thorough and equal screening for every candidate.
- Offer sincere and candid advice on all aspects of our engagement.
- Safeguard your identities and information until mutual agreement to connect with the candidate.
- Extend support and act as a reliable sounding board before, during, and after the placement process.
A Balanced Approach
At EMS, we believe that a long-term professional relationship is founded on transparency, clarity, and mutual respect. We ensure that our clients follow all labor and employment laws and provide resources to offer competitive compensations packages. We also ensure that the Professionals we represent are precisely that, Professionals.
Happy Principals = Happy Professionals = Happy Principals = Happy EMS!
Experienced Guidance
With over 30 years of Hospitality & Private Service experience and multicultural perspective, we recognize that the people who work in your home are an integral part of your life and play a crucial role in maintaining the high standards of living that you have worked diligently for. Confidence in your employee's skills and trust in their integrity is a critical starting point.
The Process
At EMS we charge a $2500 retainer fee* which is credited to your final placement invoice of 20% of the candidate's annual salary.
Candidates resumes are accompanied by their "EMS Skills Profile," providing deeper insight into their capabilities as a Professional. We also believe that support after placement is critical in ensuring success. We are there for our fellow professionals, both the ones that pay us and those that get paid.
EMS Coaching & Mentorship
After years of finding joy in helping Private Service Professionals succeed in such a dynamic industry with a constantly shifting landscape, we are excited to announce our new offerings to support and develop your career. The following programs offer you a personalized roadmap with a curated selection of invaluable tools and resources to empower your seamless entry into the realm of Private Service!
Manual Development & Mentorship Program
Private Service Career Entry Program
Custom Coaching by the Session
Dallas Main Office (214) 605-7286 I Miami Office (305) 506-9905
Email the Owner: Info@HNWSolutions.com | To Submit Your Resume Click Here